Returns & refunds

Your return window

Request a return within 3 days from the delivery date. This is Geadelio’s store return window; it does not limit any rights or remedies you have under applicable consumer law.

When you can request a return

• Your item arrived defective, damaged or broken.

• You received the wrong item.

• You changed your mind: the item must be unused by you and in its original packaging. You pay the return shipping for a change-of-mind return.

How to request a return

1. Find your order reference and the item you want to return.

2. Contact Geadelio on WhatsApp or email within the store return window. Explain the reason and include photographs if helpful.

3. Our team will review the request and provide return instructions. Please contact us before posting an item back. Sending a message starts the request; it is not automatic approval.

Return arrangements and refunds

Contact us before sending an item back so we can confirm the return address and arrangements. Geadelio pays return shipping if your item arrives damaged. For another defect or a wrong item, contact support to confirm the appropriate remedy and shipping arrangements, subject to your statutory rights. Our team will confirm the next steps for an approved refund; the app does not issue refunds automatically.

One-off finds

Each piece is unique, so an identical replacement may not be available. Contact us to discuss the appropriate resolution for your order.